How to choose correct size?
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 18-28 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good guality. As always good quality. Fast shipping. I wish much more buyers for magazine!
Corresponds to the size grid, thanks to the store
Delivery month. All according to the description. Super shoes! On the leg 28,5 back-to-back, but there will still be fur.
Beautiful shoes, because of yellow laces very bright. Quality is average: i did not like that the tongue is made of very, very thin material and it seems to me that when using it it will break through. There is no insole inside, it seems to me that this is a drawback. The leg inside is warm, comfortable. Size 9.5 per foot 257mm was too big, it was necessary to take a smaller size. The store's table is correct, buy the size in size. (if wear 42 buy 42) i reinsured and took a larger size. Now i will insert the insole and i will be happy to wear it. I liked the beautiful model. With the brand, some pad turned out on the shoes written by merrell. i think the quality is not affected.
I buy such shoes not for the first time. The first pair i wear for the third year. Successful. Decided to buy about the stock. Comfortable model. In russian 38 wide stop i take 7. suitable well. This time came sneakers with another inscription, but the essence does not change. Compared to the previous couple one in one. The same gave to my mother. She also really liked. It is surprising that despite the artificial fur, they are really very warm. In the cold mom only walks in them. I recommend. No glue is visible, there is no smell of extraneous. Delivery is very fast, courier to the house in the photo blue shoes for comparison. I wear them for the third winter. The same bought her husband only black.
Came defective cros, the tongue is all torn, one in the dusty points of some, say return 8 $, only so put 4 stars, really hope to return, otherwise have to open a dispute
Very nice warm wintershoes. The Dutch postoffice had some trouble in delivering the shoes. The store shipped the shoes in time！
Boots fire, at 45-11 came up perfectly))), but socks, as promised did not put, although i take not the first pair
Thank you, i am very satisfied, fit in size, the quality is decent!!
It's arrived perfectly and sooner than expected. All waiting to prove it