SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
18-28 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of vortexmall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of vortexmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Did not ship well and arrived a bit crooked. I is took 7 weeks
Externally look good. The child has not yet measured, but the size came as ordered.
9,5 insole size 17 cm Excellent warm shoes! Who doubts-do not doubt, take! For this price-excellent quality! Took on the leg 15,5 cm, I plan only to replace the insole with a thicker of natural fur. Therefore, they took the bots by 1,5 cm with a margin. It was possible to take 27 size 16,3 cm, too would be excellent. Fur thick, medium thickness. Inside, where the elastic band on the side (photo) there is no fur. Skin substitute is soft. The sole is elastic. Lock and zipper are strong. Under the insole (photo) you can see the sole. This does not interfere, just over time (about 1,5 months) the sole is pressed into the cells. Not critical, but noticeable. You can just from above another insole or change the old one. Stitched with light threads, but this very soon will not be noticeable. I take a second time such shoes. Everyone is happy! No demolition. Can be washed, dried, no problem. Ratio: price-quality-perfect. Took about 460 to 11.11 Delivery month to Krasnodar region. The store is good, sociable, attentive.
Very beautiful and warm very satisfied recommend on selling
Shoes מושלמות!!!! Arrival made to measure the real of Girl. The softness and flexibility. For shipping took month
Quality at $15
Excellent! It is the second time i order this item from this store. The size corresponds to the table
Ļoti skaisti un kcalitatīvi apavi bērniem. Piegāde ātra aptuveni 2ned tikai. Ļoti atbilstsoši Rudens laikam un Agram pavasarim. Ņemu lielāku izmēru Lai derētu ar zeķi biezāku.
Very cool shoes. Odorless, neat, in size. Seller recommend.
Cool shoes, soft leatherette, on the full leg just like ours, soft folding sole will be comfortable to run. The store sent quickly also quickly about two weeks to the urals chelyabinsk, thank you
Good autumn shoes. Size 7 = 23 size, match so that the table is correct. I ordered another shoes.
8.5 for 26 Size foot
Boots are not bad! There is no smell, the thread does not stick out, the glue is not visible! Ordered size 25, on the insole 15,5 cm, sole 17 cm, lift for high legs! My daughter has a 14 cm leg, we have this size very big! Another year, or even two will lie) came for 2,5 weeks in krasnodar
Arrived fast and the quality is excellent
Bots docela fajn. Velikost 10-EU 29. Délka vnitřní stélky 17 cm. Uvidíme v zimě. Doručeno for 45 dnů.
In general, i liked the shoes. Made quite well! But .... that i did not like personally, this is what from the inside is very strongly felt all the irregularities of the sole, a gentle little leg, i think, it will be uncomfortable ((((we have in one shoe insole right bugle... I'll try to put another insole, the shoes are too big for us and the place allows. In the rest, i do not have pritenzy, the appearance for such a mixed price is very good. Shipping about 3 weeks.
Agreed with the store for size 11,5 the length of the insole is 19,5 cm. We already wore such, for the season did not kill, for the price of about $10 quality is good, looks neat. Went for a long time, but only for belarus (month), because. We have increased the limits since the beginning of the year.
Cool shoes. Made neatly, there are no traces of glue. There is a small smell, i hope, will fade. Took for the autumn, while bolshevaty. I bought it thanks to the channel @ itaohunt.
Good!! For its price just very good 480r. Appearance is quite decent. Soft enough. the sole easily straightened with hands (there was a little curve) The size 7,5 is marked 24 on the sole. On the insole it is 15 cm, took on the foot 14 cm and there is a stock just about 1 cm (the finger climbs between the heel and the back). The glue is visible at the joints of the sole-in the photo it is visible. But understand: price-quality.
In general, they liked, look like leather, while moisture-resistant enough, inside the fish fur, for the winter of course will not go, but april-september, the size coincides with the table
Shoes awesome! The child almost all day in them passed, did not want to shoot, so liked. Took 11, that is, 32 size for our 30, with a margin for growth. Everything came perfectly, there is a place to grow a leg. I recommend autumn shoes to take two sizes larger, and winter shoes to take three. The leather of the shoes is soft and pleasant, the leg is comfortable. Let's see how they will be worn. Ordered together with the winter, came in one parcel. The package, however, could be better, except the postal package could be in the package put or box. But i will not be picky, not wrinkled, and okay. Went a month to moscow. I recommend, thanks to the store!
Fast shipin, nice Boots, love it! Unfortunately, shoes are a little loose...
Came very quickly, correspond to the size grid. Quality is normal, fur and leather are certainly unnatural and it would be strange to expect another for such a price, but overall not bad