SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
18-28 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of vortexmall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of vortexmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice shoes. We have a leg 24R bolshevaty, just for the spring. Happy. Come quickly
It's beautiful, the size buy it bigger #27 my child CARSA #24 Dominican all excellent, sent fast, hard almost 2 weeks and excellent days
perfect
very cute little shoes, will be buying more
very nice. one shoe have glue Mark and scratch
Just as shown, so cute! Ordered more, will be ordering the other 2 colors soon!
Super shoes! Delivery in 12 days! Yet never me Sie soon not zdarzylo cos otrzymac with Allie! Shoes SA Sensational, miekkie, flexible, no bad smell nor sladow gluing or sewing. Rewelacja! Size in 100% compatible with tabelka.
Cool shoes
Good shoes. Moscow reached in a month. Size 22 on the sole. On the leg 12 cm with a good margin.
The product corresponds to the description
Thank you
Corresponds to the specified size in the product description, color pale pink, delivery 2 weeks
Good quality
Shoes are cool. Sewn well. I took the size, a little with a margin for autumn. That's how it happened. Sit well, dress them comfortably. The child is happy with the shoe, does not want to get out of them.
Good shoes! The only thing that did not like it was remembered (for this and took off the star. I put the paper, i hope they straighten up. In general, i do not understand why the store does not, it's easy and simple and a bunch of happy buyers
They're very pretty, as they look in the pictures. They just arrived today, so my daughter hasn't used them yet, but the sole looks very tough and anti-skid.
Boots are excellent) but this is certainly not 21 size, crosses we have 21 much smaller, but i always come with ali more, i did not chew, ok not with a margin. Big not small. I bought a funny amount of something like 350r, we are happy
Good shoes. Bright, as in the photo. The store answered quickly. Delivery is less than a month (i paid for it).
The goods came on time, packed with wealth Well, no deformation. For such a price-excellent shoes. The only thing that confuses-very soft rubber soles, very quickly erased. For 1 season, i think, enough, but no more. Most likely, it is for this time socks these shoes are designed.
Boots are good. Come whole. On the leg 15.5 cm there is a stock. My daughter liked it.
Great shoes! For the spring the most it! Do not get wet (if, of course, do not jump in puddles), look stylish. I already buy the second. Mena came quickly, 17 days before moscow. Packed in orange handbag. With the store did not communicate, sent on the day of payment.
Delivery to the moscow region, ordered march 7 and received march 26, on the leg 15 cm took 9,5 rr-there is a stock, look just super, on the leg sit well, but there are 2 minuses, under a close look-in one place glue, on the right shoe hall... insulting, but not critical, Still i really liked!!! Perhaps i will order with fur)
Very cute shoes, but they turned out to be large for 2 sizes. I read reviews and ordered 1 cm. More foot, but big not small. In general, i am happy with the order. There are no complaints in sewing. The track was tracked to the post office. Recommend product and store
Super! Very polite and sociable store, answers all questions and requests. I was afraid that i ordered the wrong size, asked to put more, my request Super satisfied, odorless, Very bright and beautiful! I advise everyone This seller! Thank You
Cool shoes! Pretty fast delivery for belarus! Sociable store, meets all requests and wishes!!! Corresponds to the size grid! Definitely recommend the product and the seller!!!