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Product Details
Customer Reviews (20)
Shipping & Payment
Product Details
Shipping & Payment
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 18-28 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of vortexmall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of vortexmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Real customer reviews (20)
Average Rating:
4.9 out of 5
4.9 out of 5
5 stars (18)
4 stars (1)
3 stars (1)
2 stars (0)
1 star (0)
Wonderful, great service, fast shipping
The feeling that they are left and right
This Is my second running, ordered in this store. The First couple in the same model and color size does not fit, had a great. Table store bit inaccurate, in reality running bolshemeryat. Advice when choosing size consult with the seller. It always in touch, respond quickly. The Length of my foot 27 cm. Wear our 42 size. Size 10-was a large, size 9,5-went well. Shoes are very good. Neat tailoring, light, great shoes for summer. Delivery PE one month, track. Price when you buy 8,49 $.
Simple supper. Бдагодарю.
Super, parfais merci.
Reserved for his son, guess, thought to be sleep in them!
Na46 ordered 11.5 normal. Look very good. Qualitative good.
Perfect fit. Most Importantly, to stop trying!
Very light and comfortable. The 42 size took 8,5. Fit perfectly. Order shipped quickly. Track tracks. To Murmansk Came in two weeks. Arrested in Pitere. Seller sociable, helpful. All advise.
Shoes match the description. Took an adult son. Of the measure, because it is. Size we have almost the same. My foot 24,5 cm. Took 8. Fit perfectly. His Son liked. Very soft, light, fishnet. Come to CET. Very quickly, within 15 days. Took a discount of 560 p. Thank you, all the fun!
Running a second time, because the first time ordered 13 size = 31 cm insole = 48 size sneaker. There were no longer come! Seller please send me the insole 29 cm first time ignored once went wrong. 29 cm = 46 size sneaker. Running Light, breathable, comfortable! Seller matey! The explanation is not very accurate, the size of the table does not match the size insole!
Quality is not very good, all traces of glue, insole as if cut with scissors. Feels настояща Chinese synthetic
Excellent bots. The summer the most. No smell. Size corresponds to. The 27,5 cm. 10 (44) is not reached. Very light, the width of the right. Super store, all perfectly packed and fast forward. Shipping in George 3 weeks. Track to track.
Receive more than once! Very comfortable and high quality!!!
These are very nice shoes and so lightweight, and comfortable. I really love them! Shipping was prompt and I am so happy with this purchase! Much thanks to the store!
Sneakers flew to Moscow for 12 days. Packed in the air bag, so that arrived safely. Quality like, no traces of glue, no smell. Very light in weight. The Only drawback is great, but took on the grid, so before buying check with the store, it is very sociable and contact easily. Generally satisfied with the purchase.
Thanks to the store. Parcel arrived quickly. Size fit perfectly. His Son liked.
Sneakers lёgenkie, mesh, breathable for one season. Ordered 13 size as the description in Table insole is 29 cm… ask store to have it checked before sending to insole was 29 cm. It is advised to book 13 size (so that the seller do not expect)…. Actually 13 size insole 31 cm.
It Is super fast, two weeks, packed in dutuyu film, quality is quite good, have little smell, but I think that he will erode, size too big, 11-is still on 45 size. Very soft, comfortable and lightweight. See how to wear will be.
Received shoes. Light, create one of the mesh. Comfortable. Very happy. Recommend store.