SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
18-28 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of vortexmall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of vortexmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery 25 days to Cherepovets. I ordered my daughter, all the norms.
Same as the photo and I send fast
Beautiful and cute top)) fabric knitwear, pleasant and soft, sewn well, the lines are even, quality))) the size approached me perfectly, height 175 cm, weight 57. I will wear, I advise the store, the store is very reliable, thank you very much!
Beautiful and cute top)) fabric knitwear, pleasant and soft, sewn well, the lines are even, quality))) the size approached me perfectly, weight 57, height 175. I will wear, I advise the store, the store is very reliable, thank you very much!
Delivery 3 weeks. Stitched qualitatively, looks not cheap. I recommend. Size M I sat on my XS
everything ok
Very good quality and I arrive super fast. I love it.
Super! on my S ordered s, came perfectly)
The jacket is normal, everything is super. But here she went to me sooo long, more than 2 months (((
The goods came in two months. The size of M is a bit too big for me (83-59) the fabric shines through. Threads do not stick out. Bought at the time of discounts (cost 64 rubles at that time). And so everything suits.
Just like the picture. Mesh canceled, good weight. I have 1,54m and was shorter than the picture a little. Indicate
Everything is fine, 65% Koton, it was necessary to take and black more, it's a pity that it took a long time, but I understand that the Mail is loaded, I ordered 11.11 took 9.01
Too Beautiful top beautiful material I recommend
Less than a month before Brest
Fits according to sizing I usually wear a medium shorter than I expected still. I’m very satisfied with this purchase
Igual a photo!
The order came quickly. Everything is fine
Beautiful. Am very satisfied. Thanks
Chic! Ordered s for height 169, and chest circumference 85.on the package also there is a sticker S. ideal, the sleeves are exactly the same. the material is pleasant, very comfortable and beautiful. can be worn on any hand
The topic is excellent, especially if you consider that it was bought on sale for 65 rubles. The fabric is pleasant, there is no smell and everything is fine. On the size 44 took L, it turned out to be bolshevata, better m. Recommend product
I liked everything very much, thank you, the blouse shines through
Really beautiful good fabric right size free fast enough
always wanted crop top like this
Quickly came. good. At 42 m excellent. the sleeve to the bottom is slightly wide, but not bad))).
third order of this top, perfect as always
Ordered 15.07/came jacket 06.08. Delivery is fast. The quality is excellent, the seams are even. At its 44/46 took l. just right