SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
18-28 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of vortexmall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of vortexmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We order a second time. Excellent sneakers! Lungs. I advise you very much. Fast shipping.
Crosses Super!!! Light funny as a gift socks)))) reached in three weeks the child was satisfied!!! Recommend!!!!
Just as piss thanks
Great fits perfect
Size? wrong on waitting... 2.5?? 210 don't?? by the way. Shoes are made of 34/220 .... wrong or not ????? Socks, thank goodness you do not know size make meticulous test OK A wish four key
Top
Beautiful!!
She her canon jadore I recommend I took size 24 It's at the top also I like thank you to the store
Well received and 쁩... ;;; size well system and order please ㅠ
Sneakers class!!!
Received the parcel (combined with the order from another store). Sneakers, though packed in a puffy, arrived crumpled. I ordered, after reading reviews, size in size, because. They wrote that they are bigger. In the table, the size mismatch. At the foot of 19.5 ordered the size of 1,5, counting on a small stock. Were back to back. And quality leaves much to be desired. The seller of the dispute returned part of the money, so it values the reputation of the store. Sneakers left for physical education lessons, until the next spring it is unlikely that you can wear. Choose 2 bigger size if you want to wear more than one season.
Good, no traces of glue, no terrible smell. On the leg sit tight, the store has prompted the correct size.
Cute shoes, goods consistent with the description, very quickly have reached. Contact all the time with store. Strongly recommended!
Sneakers are good, such as in the photo, but the size does not correspond to the size grid at all :( took size 8 (24), the table indicates that this is the length of 14.6 cm, and in fact 15.5 cm. Will be on growth, but we need sneakers for now, and they are too big :(
Sneakers are super cool, but the size is smaller. Opened the dispute returned the money. Thank you.
Everything is very super! Size approached) thanks! and thanks socks)
They're awesome! The child is delighted, i too! Definitely recommend.
Super sneakers! The size approached by 17 cm foot, look like in the photo! Satisfied with the order
The store is super! Made a photo of insoles with measurements! Arrived quite quickly. size 3,5 insole 21,6-21,7 cm. Cool, bright, soft. A little smelly)) but it will fade. As a gift socks.
super, mon fils a bien aimé , je recommande
these are now my sons favorite sneakers so im going to order another pair thank you
I love it ,is really nice and the add a gift,thank u
Super!!!!! very satisfied me and my child!!!!!! recommend!!!! thanks for the gift-socks! we are very pleased!
Lifelike picture exactly the same as pretty dish size also fit well and thank you very much
Completely love them
Beautiful shoes. However, I am disappointed, because I thought this was a toddler shoe. They are really huge! Overall, I pretty dope shoe.
Perfect! My son like it. Fit child 6 year old. Seller so nice and give me a gift too. My son said shoes very comfortable.