SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
18-28 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of vortexmall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of vortexmall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked everything
Great fur coat! First I ordered a friend who actually gave me a link to this store and this fur coat. There was a fur coat in Mo month. Having received, the first impression is what it is thin!!! But today she passed the test drive and I'm extremely happy! At-16 for one fluffy jacket I was chic warm! Size took L for height 170 cm, usually wear 46 Russian size. I was afraid for the length of the sleeve, but the whole village is perfect. The style of her overside, so it will suit any size of priests and waist, the main thing is that in the shoulders was just there. I am very happy with the purchase! The coat is soft, warm, light-light, wonderful! Thank you seller! The belt did not buy, the overside planned to wear. But, I think, leather here in principle you can pick up.
The fur coat was very long, almost three months, the store was always in touch and extended the delivery time ..... Zama ended, the fur coat was delivered ..... but the fur coat is good, the seller is conscientious, everything is in the mail .......
I liked it very much. In minus seven on a thin turtleneck is not cold, but when the wind blows, the duck blows. The upper clasp is constantly unfastened. At 95-65-90 I would still better ordered s, but listened to the comments and ordered M. S would also be an oversize, but not so big. The quality is very good, there was a pair of threads on the seams, but I do not know at all, for whom it may be a problem. I advise! I went, by the way, for a very long time: more than 2,5 months.
This is the second fur coat I bought here. The first was white on the lining and it is excellent. The second blue without lining, and alas it is worse: the seams are not hairstyles and not very smooth, the collar does not hold the shape, the size is great, although both took the same M. Pockets are cut differently, the left is smaller than the right, the sleeves are long to me, the fur coat itself is too oversize, the sleeves are long to me, on the right sleeve there are threads of lining fabric. On the first, white, there were no such shortcomings, it is perfect. The photo fur shine gray, it is not a defect of the photo, it is such color and such fur. We have to carry in the studio and work for ourselves.
The coat corresponds to the description, on its parameters 92-70-90, height 154, weight 48 kg took S all Super!, but I waited a very long time before the ECB for three months, the parcel on the teretoria of Russia was not tracked, I found it myself
Warm, but there are jambs. Requires refinement
Fur coat Super, only shipping long. On the size C took L and very satisfied that did not take less. Oversize turned out, but not strong, just right. The fur is pleasant, soft. The coat is not thick, light. Parameters 88*63*94
The coat is very satisfied. I took the size L, so I wear 42 size. It turned out an oversize. Delivery went for a long time (it was in Moscow. Whole month), but because the parcel without tracking it was impossible to understand. I wrote to the store and in a couple of days I was contacted about the delivery. I wear it with pleasure. On our warm winter-perfect.
The fur coat is wonderful! Soft and incredibly pleasant to the touch! Sewn neatly. Hooks are plastic, but snap firmly. Took with insulation. Lining quilted. Due to the insulation of the coat is not a weightless cloth-keeps the volume. At a height of 165 cm, 89/74/100 took M. Looks voluminous, but acceptable. The length and sleeves are excellent. The order was a month: sent 03.01, took in Kiev on ukrmail 04.02. I did not guess to order a belt to her, and the store did not offer (there is no belt included-so keep in mind). I will prove (it's a pity that while it comes, it will already end the winter :))
I drove to the Baltic for a month. Warm, the circles are tight, but there is no need to change. Warm, although not as fluffy as in the photo. There are no questions on cut
On the height of 165 (60 kg), took M, the usual things I wear S. it's on a sweater. Up to-5. The fur is pleasant to the touch, the lining is excellent. Shipping 11 days!
Super class! Soft, beautiful, similar to natural fur, as she wanted. The color is bright, as in the photo. XL on my 50th size Russian or 42 Europe even big, height 182 and sleeves are excellent and length! Inside everything is neatly done. A small minus of plastic fasteners, I do not know if enough for a long time. The package came quickly enough
On the parameters og 96 from 74 about 103 the size of M is very oversize, the hooks do not hold you need to change. And the fur itself is very beautiful
My height is 168, the parameters are 95/65/96. Size L goes a little loose, but the sleeves are just. Very good fur coat. Soft bonnet
The fur coat is cool! The truth waited more than two months, but it was worth it! The store is sociable. For an additional fee extended sleeves. Definitely recommend!